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PostPosted: Fri Oct 31, 2014 2:11 pm 
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Radio 1: http://www.radionomy.com/en/radio/nbtmusicradio/index
since the beginning of 2013 ? that's almost 2 years then!!!

Mr Thomas perhaps you would care to address this , and answer my questions above at the same time?

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PostPosted: Fri Oct 31, 2014 2:51 pm 
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Russ, we will pay revenues of Jan-Feb-March 2014 next month.
And I see that you also have revenues claimed in November 2013 that are in our pending payments.

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PostPosted: Fri Oct 31, 2014 6:03 pm 
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It's so hard for me to believe this because I have been told this for over a year

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PostPosted: Fri Oct 31, 2014 6:44 pm 
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Radio 1: http://www.radionomy.com/en/radio/nbtmusicradio/index
JeanThomas wrote:
Russ, we will pay revenues of Jan-Feb-March 2014 next month.
And I see that you also have revenues claimed in November 2013 that are in our pending payments.


you didnt say WHY it has taken you so long to pay the producers..

and you still haven't answered my questions, i shall repeat them here in case you missed them.

1 can YOU as Head of Production, tell us all WHY, the new RMO was rushed out, no where near properly tested and why the old RMO wasn't kept in place while the bugs where ironed out?
2 why have you been aggressively marketing RN to new radios when you don't have the server capacities to accommodate them?
3 Why have you not come here and apologized about the mess ,that you caused, and we have had to work with for almost two months now (the month BEFORE the RMO release was terrible and full of downtime, wrong stats and more and then, well after the release, hardly anyone has been able to do their work anywhere near at a level we would want.)
4 why if RN is as successful as you make out, can you not afford, a proper HELP service, Paid techs on call 24 hours a day, why do you keep cutting corners every single day.
5 why are the radios that get huge listener numbers NOT receiving their revenue in a timely manner ? My radio is very small and doesn't attract near enough listeners to ever come close to to getting money from this, but it really worries me when people dont get paid, because that is usually a symptom of something going seriously wrong with the company in question.. I work for two indie music companies on a freelance basis and i get my revenue earned with a few weeks and they are both MUCH smaller than RN.
6 (just added) why does it seem you are now avoiding answering the questions about the quick stats, when it is obvious to everyone, that the numbers are simply far lower than they should be please note i am NOT talking about the live stats. the numbers showing in the quick stats simply do NOT correlate to the feedback and info we are getting in real time from listeners. So when WILL the quick stats be accurate again? also what will happen to the stats for early and middle Oct, in the quick stats section ? which are all lower than they should be because of various issues you have written about.. will they be corrected or have those logs been lost and we can only expect 'true' reporting from now on and we should disregard the earlier days?

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PostPosted: Mon Nov 03, 2014 8:05 am 
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Radio 1: http://www.radionomy.com/fr/radio/biggmouth/index
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I feel NBTMusicRadio said everything I wanted to say for some time, and I also need to hear some rational answers to these questions.
The answers that has been given so far did not address what's most RN producers here need to know.

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PostPosted: Tue Nov 04, 2014 7:54 pm 
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Joined: Mon Sep 16, 2013 4:47 pm
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Location: UK
Radio 1: http://listen.radionomy.com/wyldwood-radio
I second the questions from NBTMusicRadio

One worry I have is that, if you say you earn so much and yet you can't afford to pay on time, is the company in some financial trouble? Is it likely that RN will fold into liquidation from financial trouble?

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PostPosted: Wed Nov 05, 2014 8:16 am 
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Radio 1: http://oldiesinternetradioplus.playtheradio.com
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Hi Mr. Thomas.-

Is this going to be for all the radio producers?

I'm in the same situation like ABetterRadio.com. Radionomy haven't paid me revenues since November 2013 in two of my stations http://www.radionomy.com/es/radio/cafe- ... adio/index and http://www.radionomy.com/es/radio/cumbi ... ales/index

Could you please include me for those revenue payments?

Regards.-
JeanThomas wrote:
Russ, we will pay revenues of Jan-Feb-March 2014 next month.
And I see that you also have revenues claimed in November 2013 that are in our pending payments.


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PostPosted: Fri Nov 07, 2014 10:45 am 
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Hello NBT,

1- That's your view. We need to move forward, this includes launching new products such as the RMO and correcting them once they are launched. The platform is so huge and complex, it's impossible to fully test it in closed beta. And it was also impossible to have the old + new RMO co-existing.
2- What we do here at Radionomy is quite impressive. Producers just see the tip of the iceberg and have an easy interface to create and manage a radio, that's of course the goal, but behind this there is a massive infrastructure.
3- Apologise for a free service we are offering you? Apologise for trying to make things better for everyone? People were also complaining about the old RMO, we are trying to make everyone's life and work easier, and push our products to the next level.
4- What makes you think we have tons of spare money? We need to pay for servers, bandwidth, music rights, producers revenues, etc.
5- Producers reaching the required level of audience do get paid. Yes we have a backlog of 9 months that we are trying to resorb, but payments are done, feel free to ask Radio Mozart, ABC Lounge & co. We have already improved a little our payment flow, and we hope to get it fully automated for early 2015.
6- As already mentioned, Quick stats are correct, they are based on the server logs. When I see your stats for the last year, they look pretty consistant to me, somewhere around 130h/day.

I hope this answers your questions.

JT

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PostPosted: Fri Nov 07, 2014 10:56 am 
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DreamW wrote:
Hi Mr. Thomas.-

Is this going to be for all the radio producers?

I'm in the same situation like ABetterRadio.com. Radionomy haven't paid me revenues since November 2013 in two of my stations http://www.radionomy.com/es/radio/cafe- ... adio/index and http://www.radionomy.com/es/radio/cumbi ... ales/index

Could you please include me for those revenue payments?

Regards.-
JeanThomas wrote:
Russ, we will pay revenues of Jan-Feb-March 2014 next month.
And I see that you also have revenues claimed in November 2013 that are in our pending payments.


yes, that's for all producers

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PostPosted: Fri Nov 07, 2014 12:20 pm 
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Radio 1: http://www.radionomy.com/j-popprojectradio
JeanThomas wrote:
Hello NBT,

1- That's your view. We need to move forward, this includes launching new products such as the RMO and correcting them once they are launched. The platform is so huge and complex, it's impossible to fully test it in closed beta. And it was also impossible to have the old + new RMO co-existing.
2- What we do here at Radionomy is quite impressive. Producers just see the tip of the iceberg and have an easy interface to create and manage a radio, that's of course the goal, but behind this there is a massive infrastructure.
3- Apologise for a free service we are offering you? Apologise for trying to make things better for everyone? People were also complaining about the old RMO, we are trying to make everyone's life and work easier, and push our products to the next level.
4- What makes you think we have tons of spare money? We need to pay for servers, bandwidth, music rights, producers revenues, etc.
5- Producers reaching the required level of audience do get paid. Yes we have a backlog of 9 months that we are trying to resorb, but payments are done, feel free to ask Radio Mozart, ABC Lounge & co. We have already improved a little our payment flow, and we hope to get it fully automated for early 2015.
6- As already mentioned, Quick stats are correct, they are based on the server logs. When I see your stats for the last year, they look pretty consistant to me, somewhere around 130h/day.

I hope this answers your questions.

JT


1. If this was impossible the normal way would be to invite some 'real users' to try it out on your test system (e.g. with a replica of their own station) - that is the way companies I am familiar with work. Pushing out a product then fixing bugs is not a system release strategy I recognise.
2. I am sure it is, and many don't realise what does go into keeping major IT running (I do), but then you aren't doing it particularly well so you should expect the criticism.
3. Google, Facebook, and many game makers offer a free service but they expect and get criticism when it doesn't work.
4. I don't think you have - and that is my worry.
5. I think people want an explanation of why this delay was so long and then they will be quiet about it. Was it staff shortage, short of money, poor processing etc.?
6. Look at my stats since October 23rd - something has gone weird with Stats since then.

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