JeanThomas wrote:
Censorship? Then why is this post visible?
A forum is there to help users, and need some rules to function properly.
We also have a main thread in the tech section to post your issues regarding the new RMO and we update it daily with our done / to do list:
viewtopic.php?f=34&t=7132Are you hoping , that if you say the above enough times, eventually we will believe it?

What you are really hoping for is this.. You want to say something is fixed (like the stats for example) and have that as the end of discussion, so the mods can then delete anything further on the subject.. the flaw in this logic is that, of course the thing is usually NOT fixed, in fact usually works even less well (like the stats for example)
this post is visible because its a section you 'hope' that isn't seen and read by too many as its ''off topic'' where as the other section is where you know ALL the producers go to straight away. So the posts are read by EVERYONE which you .. well you don't like that at all
also in theory it meant that anything posted here could safely be ignored.
the problem is as has been pointed out before in this post, is that this whole system is flawed.
queries go unanswered sometimes for days, sometimes are never answered at all.
( i posted a question yesterday for example and surprise surprise it hasn't been answered )
important queries are 'bumped' down the list when new posts are made simplly because that is the nature of a discussion board which makes it useless as a help platform.
and a lot of the things ''edited'' (censored) are legitimate questions, hard questions which you should, if you were honest and actually had the welfare of the producers at heart, answer,
but you get a bunch of unpaid moderators to 'police' the board like over zealous prefects at a private junior school.
in fact the first time we actually heard from someone like you was when the technical service and producer morale had been the lowest its has been for YEARS. usually you and all the radionomy management have been content to hide behind these unpaid volunteers .
what professional service works like this..?
another incredible example.. if something goes wrong say on a Sunday night, or after 8 pm or so any given week day.. the most the poor mod can do is EMAIL the tech team, who going on previous behavior only read the email the next day when they stroll into work at 8/9 am.
again, going on previous experience the ONLY time things get done, answered, fixed, is when we producers make an unholy fuss and noise on the tech side..
in the end though, censorship never works, (no matter how neatly you tie it up in pretty ribbons and call it something else) and specially here where the bugs are so many, that the poor unpaid mods will struggle to keep up.
Ok so ...so in the interests of being free and open, i ask you AGAIN for about the 6th time
1 can YOU as Head of Production, tell us all WHY, the new RMO was rushed out, no where near properly tested and why the old RMO wasn't kept in place while the bugs where ironed out?
2 why have you been aggressively marketing RN to new radios when you don't have the server capacities to accommodate them?
3 Why have you not come here and apologized about the mess ,that you caused, and we have had to work with for almost two months now (the month BEFORE the RMO release was terrible and full of downtime, wrong stats and more and then, well after the release, hardly anyone has been able to do their work anywhere near at a level we would want.)
4 why if RN is as successful as you make out, can you not afford, a proper HELP service, Paid techs on call 24 hours a day, why do you keep cutting corners every single day.
5 why are the radios that get huge listener numbers NOT receiving their revenue in a timely manner ? My radio is very small and doesn't attract near enough listeners to ever come close to to getting money from this, but it really worries me when people dont get paid, because that is usually a symptom of something going seriously wrong with the company in question.. I work for two indie music companies on a freelance basis and i get my revenue earned with a few weeks and they are both MUCH smaller than RN.
i know you believe we are just trying to make trouble.. i can assure you its not that at all.. all i want to do is just run my radio, all these problems and all these questions that do not get answered make it harder for me to do that..