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 Post subject: when all fails : censor
PostPosted: Wed Oct 29, 2014 2:24 pm 
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Radio 1: http://www.radionomy.com/en/radio/nbtmusicradio/index
so, you have this company, it is based on this great idea and a neat little program, and fills a gap in the market.

you manage to hustle a deal and loads of money from your government and you get hundreds of keen hard working people interested and starting up radios.

you set up a system where they have to get a set amount of hours very day, which ensures that you will be able to (if you are sensible and not greedy) to attract advertising and partners and make a growing profit, enough in fact that you can start buying out other companies and expand your market into the USA.

but the cracks are starting to show early in the game.

you don't want to spend money, (because you have your eye on that fancy new car perhaps) so you start cutting corners. you set up a ''help'' platform that successfully isolates you from the the people who keep you going, and you get a bunch of unpaid 'moderators' to stand between you and those same people.

that way you can make decisions with NO actual input from any one that actually works in the day to day creating good radio streaming

you really like this idea

so much so that you set up the same system on Facebook and other social media.. where it is ONLY your voice heard,

The problem is you quickly forget that without those pesky producers you would not exist or have the opportunity to post pics of yourself in expensive raybans or new guitars.

So you start making BAD decisions, in the quest for more companies and more money, you actually start to edge further and further away from the truth and ethical business practices.

And..even when the moderators you set up, start to tell tell you people are unhappy with the way you do things, you refuse to listen.

things spiral ever down, you don't pay people what you owe them, changing deadlines and making excuses. In your haste to attract new money you rush release a new version of that software that initially worked so well. but you have a staff that is too small and too inexperienced (because again you wont or cant pay for better) and what is released , untested, is an absolute disaster.

But your ego seems sufficient to ride this out, in fact because the new software looks really really pretty, you are confident you can con, i mean sell, the concept to even more gullible money men, who have never run an internet or terrestrial radio in their lives.

but its all going wrong. even in your isolation you find you CANT ignore the producers anymore, because all the radios are affected , you are losing listeners, customers, producers and investors..

but your ego is still your biggest problem, you will NOT admit you messed up and start again. so you hustle even more and flirt dangerously close to fraud. you take away the producers ability to see fair and accurate statistics, you cut back on staff and servers and you try your very best to even censor the thoughts and opinions of those people who keep your company going.

you dig yourself deeper and deeper into a hole of your own making, and

we can only watch and ask, WHY, if you had only worked with us, LISTENED to us.. none of this would have happened...

this was posted today:
lnthiebaut wrote:
Hello,
Since a few weeks, the technical section has become a "battle field" in its entity.
In order keep an acceptable mood, and essentially to remain only technical requests on the technical section we have decided to adopt theses solutions;

=> Please make sure before posting your request, to verify that a same subject hasn't already been openned,
(We will systemitically close “double-post” by linking them to the appropriate post.)
=> We can freely expres yourself on the Off-air section about you "moods". All expressions of theses on the tech section will be moderated from now.

The forum, at least the “tech section”, should be a working place to:
- help other users
- report problems so we can fix them

Expecting the comprehension and tjhe collaboration of everyone.
For the Team,
Thanks

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Last edited by NBTMusicRadio on Wed Oct 29, 2014 6:50 pm, edited 1 time in total.

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PostPosted: Wed Oct 29, 2014 3:18 pm 
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Radio 1: http://listen.radionomy.com/BMC
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HI

As explainned, but not understood by everyone, you get the OFF air section to express your moods. Not in the tech sections; this one must absolutly remains technical if you all want things progress and being constructive.
IT's need more visibily and this is one piece of it.

I repeat this is not censorship.

Regards


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PostPosted: Wed Oct 29, 2014 3:31 pm 
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Radio 1: http://www.radionomy.com/en/radio/nbtmusicradio/index
lnthiebaut wrote:
HI

As explainned, but not understood by everyone, you get the OFF air section to express your moods. Not in the tech sections; this one must absolutly remains technical if you all want things progress and being constructive.
IT's need more visibily and this is one piece of it.

I repeat this is not censorship.

Regards


of course it is

you are welcome to believe otherwise, i disagree, which is my right, specially here in the 'off topic'

i think, we both know its an excuse to try stop the legitimate complaints that nearly all the producers now have regarding the terrible way business is being conducted.

I am just glad I am not a mod here, i don't think i would be too happy following this line of action

PS perhaps instead of censoring you should ask yourself WHY is it that everyone is so unhappy and why they feel need to express themselves in the only forum that MAY be read by upper management.. who remind me of little school kids with their fingers firmly placed in their ears, refusing to listen to common sense.

and also, if there is a great deal of repetition in the technical section, that too is totally and entirely the fault of radionomy management, since questions and queries are hardly EVER answered promptly or to anyone's satisfaction, and it is only by us, constantly nagging and asking that we eventually get them to do ANYTHING.

you sitting there deleting text will NOT make the problems go away, but you will lose what small goodwill you have

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http://nbtmusicradio.playtheradio.com/

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PostPosted: Wed Oct 29, 2014 5:11 pm 
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Hello NBTMusicRadio,

Problems and issues are being handled by the team and we daily update our to do / done list here: viewtopic.php?f=34&t=7132

Posting multiple posts about the same subjects in the tech section is just not helping, just follow and read what is being said in the main RMO topic. We need the support section to remain clean and understandable for users really seeking out help.

Thanks for your understanding
JT

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PostPosted: Wed Oct 29, 2014 5:33 pm 
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Radio 1: http://www.radionomy.com/j-popprojectradio
The thing is most people (including journos) do not see the Technical Support section, so there does not seem to be much criticism to outsiders - useful to attract new producers.

And as for that 'to do' list - that was only set up after massive clamouring from the producers, and falls significantly short of other companies in other fields I have been involved in, who use commercial systems to report and give progress on issues, rather than a weird cut and paste into a message on a forum.

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PostPosted: Wed Oct 29, 2014 6:00 pm 
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Radio 1: http://www.radionomy.com/en/radio/nbtmusicradio/index
elmbury wrote:
The thing is most people (including journos) do not see the Technical Support section, so there does not seem to be much criticism to outsiders - useful to attract new producers.

And as for that 'to do' list - that was only set up after massive clamouring from the producers, and falls significantly short of other companies in other fields I have been involved in, who use commercial systems to report and give progress on issues, rather than a weird cut and paste into a message on a forum.


exactly, almost everything that has been done here is only constant nagging, repeating and complaining, you Mr Thomas are probably more aware of that than anyone else.

Sadly almost every little bit of criticism posted, is fully justified, and if that criticism had ONLY been posted here in this section, we all know that it would have been ignored completely.

you can pretend otherwise, but you know that's the truth of the matter..

so feel free to snip away at text you don't like, edit posts that don't show your work in an only favorable light, hide statistics and make excuses for breaking promises, it wont matter, if you don't do your job properly, it will come back to haunt you.

PS: since you are the project manager, i would imagine that a large part of the blame for the problems caused these last two months fall to you, can we expect a public apology any time soon? don't worry you can post it here in this section :)

PS: you wrote : '' we daily update our to do / done list '' where is today's list?

and on the stats page more and more functions are disappearing.. as Head of Product, surely you know WHEN we can expect a return to a fully functional stats page. do please let us know

PPS : It suddenly occurred to me, that the very real reason the sudden need to moderate and edit and censor wasn't so much to keep the tech section clean but that several producers were publicly wondering if Radionomy is in financial problems , did we cut too close to the bone then?

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best albums of the year more than 60% new bands and musicians
https://www.facebook.com/martin.NBTMusi ... 8595855751
http://nbtmusic.de/
http://nbtmusicradio.org
http://nbtmusicradio.playtheradio.com/

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Chrome


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PostPosted: Thu Oct 30, 2014 5:34 pm 
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Radio 1: http://www.radionomy.com/en/radio/wyldwood-radio/index
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JeanThomas wrote:
Hello NBTMusicRadio,

Problems and issues are being handled by the team and we daily update our to do / done list here: viewtopic.php?f=34&t=7132

Posting multiple posts about the same subjects in the tech section is just not helping, just follow and read what is being said in the main RMO topic. We need the support section to remain clean and understandable for users really seeking out help.

Thanks for your understanding
JT



So...from what you're saying, the people posting about the fact that album artwork is not showing, the people posting about the fact they have NO idea about their listener stats, the people posting about how rubbish the new RMO is because more things are broken than working...they are not 'users really seeking out help'?

How do you think it's looking for new customers/users/mugs (if you will) who are joining up, and they see that not only are most of the issues not even being answered, but that we are now being censored in what we can and can't say?

The meaning of 'Censorship': To "censor" is to review something and to choose to remove or hide parts of it that are considered unacceptable.

So...yes, you ARE censoring users if you have to review their post and decide whether to post it or not. Censorship isn't JUST the act of covering a swear word or whatever; it is the physical act of setting something for review and then deciding whether or not it is included.

I have also noticed that many other users are searching for an alternative to your company. Maybe if you start answering people and dedicate a proper team to fix these issues which are impacting on the view of your company, they will stay.

I hold a BA (Hons) degree in Music Journalism and Broadcasting and cover the laws and best ways to broadcast extensively throughout my journalistic and university career; so I'm not someone who has no idea what they are talking about; these issues need to be fixed rather than ignored or censored.

All we are asking for is help; the annoyance is from being ignored and not helped.

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PostPosted: Fri Oct 31, 2014 8:28 am 
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Censorship? Then why is this post visible?

A forum is there to help users, and need some rules to function properly.
We also have a main thread in the tech section to post your issues regarding the new RMO and we update it daily with our done / to do list: viewtopic.php?f=34&t=7132

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PostPosted: Fri Oct 31, 2014 9:30 am 
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Radio 1: http://www.radionomy.com/en/radio/nbtmusicradio/index
JeanThomas wrote:
Censorship? Then why is this post visible?

A forum is there to help users, and need some rules to function properly.
We also have a main thread in the tech section to post your issues regarding the new RMO and we update it daily with our done / to do list: viewtopic.php?f=34&t=7132


Are you hoping , that if you say the above enough times, eventually we will believe it? :P

What you are really hoping for is this.. You want to say something is fixed (like the stats for example) and have that as the end of discussion, so the mods can then delete anything further on the subject.. the flaw in this logic is that, of course the thing is usually NOT fixed, in fact usually works even less well (like the stats for example)

this post is visible because its a section you 'hope' that isn't seen and read by too many as its ''off topic'' where as the other section is where you know ALL the producers go to straight away. So the posts are read by EVERYONE which you .. well you don't like that at all
also in theory it meant that anything posted here could safely be ignored.

the problem is as has been pointed out before in this post, is that this whole system is flawed.

queries go unanswered sometimes for days, sometimes are never answered at all.

( i posted a question yesterday for example and surprise surprise it hasn't been answered )

important queries are 'bumped' down the list when new posts are made simplly because that is the nature of a discussion board which makes it useless as a help platform.

and a lot of the things ''edited'' (censored) are legitimate questions, hard questions which you should, if you were honest and actually had the welfare of the producers at heart, answer,

but you get a bunch of unpaid moderators to 'police' the board like over zealous prefects at a private junior school.

in fact the first time we actually heard from someone like you was when the technical service and producer morale had been the lowest its has been for YEARS. usually you and all the radionomy management have been content to hide behind these unpaid volunteers .

what professional service works like this..?

another incredible example.. if something goes wrong say on a Sunday night, or after 8 pm or so any given week day.. the most the poor mod can do is EMAIL the tech team, who going on previous behavior only read the email the next day when they stroll into work at 8/9 am.

again, going on previous experience the ONLY time things get done, answered, fixed, is when we producers make an unholy fuss and noise on the tech side..

in the end though, censorship never works, (no matter how neatly you tie it up in pretty ribbons and call it something else) and specially here where the bugs are so many, that the poor unpaid mods will struggle to keep up.

Ok so ...so in the interests of being free and open, i ask you AGAIN for about the 6th time

1 can YOU as Head of Production, tell us all WHY, the new RMO was rushed out, no where near properly tested and why the old RMO wasn't kept in place while the bugs where ironed out?
2 why have you been aggressively marketing RN to new radios when you don't have the server capacities to accommodate them?
3 Why have you not come here and apologized about the mess ,that you caused, and we have had to work with for almost two months now (the month BEFORE the RMO release was terrible and full of downtime, wrong stats and more and then, well after the release, hardly anyone has been able to do their work anywhere near at a level we would want.)
4 why if RN is as successful as you make out, can you not afford, a proper HELP service, Paid techs on call 24 hours a day, why do you keep cutting corners every single day.
5 why are the radios that get huge listener numbers NOT receiving their revenue in a timely manner ? My radio is very small and doesn't attract near enough listeners to ever come close to to getting money from this, but it really worries me when people dont get paid, because that is usually a symptom of something going seriously wrong with the company in question.. I work for two indie music companies on a freelance basis and i get my revenue earned with a few weeks and they are both MUCH smaller than RN.

i know you believe we are just trying to make trouble.. i can assure you its not that at all.. all i want to do is just run my radio, all these problems and all these questions that do not get answered make it harder for me to do that..

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best albums of the year more than 60% new bands and musicians
https://www.facebook.com/martin.NBTMusi ... 8595855751
http://nbtmusic.de/
http://nbtmusicradio.org
http://nbtmusicradio.playtheradio.com/

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PostPosted: Fri Oct 31, 2014 1:27 pm 
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After sending many emails about my revenue earnings that I have not been paid yet (since the beginning of 2013) - I received a nice letter from one of the girls in the office explaining that I will need to wait at least another 30 days before I get paid.

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

So, I expect when the 30 days are over, I will send another email explaining my frustrating and will receive an email saying that I will wait at least another 30 days before I receive my payment

and so on and so fourth.........

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