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PostPosted: Thu Dec 21, 2017 10:10 am 
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Joined: Tue Jan 28, 2014 7:22 pm
Posts: 242
Location: Madrid (Spain)
Radio 1: https://www.radionomy.com/en/radio/65-7 ... nboulevard
As detected and reported in different topics and languages there seem to be an issue with Radionomy's 64 kbps server that prevents streaming on iOS devices, particularly iPhones/iPads, since more than 3 days ago. So far the only reaction I have found from Radionomy is contained in a message from Domi posted 2 days ago under topic topic "iPhone App dead":

viewtopic.php?f=34&t=40462

Although he said that the problem would be solved ASAP it still persists at least for my radio. Needless to say the detriment this is causing for those auditors using regularly their iOS devices to access my radio. Is this just a local and punctual issue for some stations or rather a generic one?

PLEASE RADIONOMY DO YOUR BEST TO RESOLVE THIS ISSUE!!!


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PostPosted: Thu Dec 21, 2017 6:34 pm 
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Joined: Tue Sep 17, 2013 7:07 pm
Posts: 96
Location: Scottsdale, Arizona, USA
Radio 1: http://www.radionomy.com/literockbyyimagocom
Radio 2: http://www.radionomy.com/yimago-radio-1
O.S: Windows 10
Yes. The 64k AAC stream is dead for all. All my 9 stations are affected. The streams auto redirect to the 128k MP3 but that doesn’t help much.

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http://www.radionomy.com/americansixtiesradio
http://www.radionomy.com/britishsixtiesradio
http://www.radionomy.com/neigefolle2015


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PostPosted: Thu Dec 21, 2017 7:13 pm 
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Joined: Fri Jan 22, 2016 11:23 am
Posts: 416
Radio 1: www.radionomy.com/celtictradradio
Radio 2: www.radionomy.com/celticsongstressradio
It’s interesting to note that new-ish stations that don’t have a 64k stream play just fine on IOS devices. It’s only stations that have a 64k stream available that have this problem. The “redirect to 128k” solution that still results in the “listen...” recording either isn’t working the way they think, or there’s something more to this, or they just don’t care. You would think they’d want to have this work for the stations actually running ads!

I guess I could clone my stations to new ones that don’t have 64k, but that’s not a very attractive way to resolve this.

Does anybody know what makes an iPhone go for the 64k stream no matter how you try to listen?

Larry

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Celtic Trad Radio
http://www.radionomy.com/celtictradradio
http://listen.radionomy.com/celtictradradio

Celtic Songstress Radio
http://www.radionomy.com/celticsongstressradio
http://listen.radionomy.com/celticsongstressradio


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PostPosted: Thu Dec 21, 2017 8:18 pm 
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Joined: Tue Jan 28, 2014 7:22 pm
Posts: 242
Location: Madrid (Spain)
Radio 1: https://www.radionomy.com/en/radio/65-7 ... nboulevard
The lack of response from Radionomy on this issue is very frustrating and disappointing. I feel really impotent. It doesn't matter how I I try play the radio in my iPhone or iPad I keep receiving the messages "Too many redirects HTTP" or "Unknown error" respectively.

I made a quick survey of some of the most popular stations in Radionomy in the category "Pop-Rock" by playing them in my iPhone/iPad and concluded that around 20% of them are affected by this problem. Some of them (100 Hit Radio, Top 20 Radio, Radio Globus, Radio Nostalgia) are very, very popular and, to my surprise, their producers do not seem to be very worried since I haven't seen any post in this forum.

Probably the most patient and loyal listeners might wait and see if the sound is back after a reasonable time but most of them (loyal and occasional) will end by giving up.

CAN DOMI OR ANY MODERATOR HELP PLEASE!!!


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PostPosted: Fri Dec 22, 2017 2:53 pm 
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Joined: Sat Jan 16, 2016 4:34 pm
Posts: 21
Location: Crown Point, IN USA
Radio 1: www.radionomy.com/thebreez
www.radionomy.com/wflm-theworld-sfinestlisteningmusic
Radio 2: www.radionomy.com/theseabreeze
www.radionomy.com/musical-memories
www.radionomy.com/thebreezpresentsyourchristmasstation
O.S: Windows 10
I have a question about the validity and timeliness of various posts in this Radionomy Forum. Why is it that many appear to be current when looking at the date on the page, but whose contents are a few years old? I don't understand how I am supposed to know from reading these entries. Are the issues referenced actual current issues, or are these explanations provided from 2013 or 2014 simply being recycled?

Regarding "No streaming on iOS devices," I have personally noticed my iPhone 6A Plus and iPhone 5C are no longer able to stream any of our radio stations. I use WinAmp on my notebook and desktop PC computers, which works "most" of the time. So I'm okay indoors. But when I am on the go, I'm unable to know if my stations are streaming or not. That is a major inconvenience!

I saw the post with a 2013 reference date explaining that the Radionomy 64Kbps server was off-line, but I don't know if I am supposed to assume that is the case this week of Dec. 18-22, 2017... or if there is something else I need to do. If so, is that the responsibility of Radionomy's Tech Support team? Or some outside third-party vendor? Do they need any assistance?

Please let us know if there is anything we can do to allow our iPhones (iOS) to be able to stream our Radionomy stations again!

Thank-you,

The Breeze Guy

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PostPosted: Tue Dec 26, 2017 12:00 am 
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Joined: Tue Jan 28, 2014 7:22 pm
Posts: 242
Location: Madrid (Spain)
Radio 1: https://www.radionomy.com/en/radio/65-7 ... nboulevard
TheBreezGuy wrote:
I have a question about the validity and timeliness of various posts in this Radionomy Forum. Why is it that many appear to be current when looking at the date on the page, but whose contents are a few years old? I don't understand how I am supposed to know from reading these entries. Are the issues referenced actual current issues, or are these explanations provided from 2013 or 2014 simply being recycled?

Regarding "No streaming on iOS devices," I have personally noticed my iPhone 6A Plus and iPhone 5C are no longer able to stream any of our radio stations. I use WinAmp on my notebook and desktop PC computers, which works "most" of the time. So I'm okay indoors. But when I am on the go, I'm unable to know if my stations are streaming or not. That is a major inconvenience!

I saw the post with a 2013 reference date explaining that the Radionomy 64Kbps server was off-line, but I don't know if I am supposed to assume that is the case this week of Dec. 18-22, 2017... or if there is something else I need to do. If so, is that the responsibility of Radionomy's Tech Support team? Or some outside third-party vendor? Do they need any assistance?

Please let us know if there is anything we can do to allow our iPhones (iOS) to be able to stream our Radionomy stations again!

Thank-you,

The Breeze Guy

First of all Happy Christmas.

I understand and share your comments about the validity and timeless of some of the posts. There is often a practice of using the same "topic" for posting issues that might be related but are different and then it is difficult to go through a long list of comments (some of them dated long time ago) until one finds the real issue. In turn, the same issue is often addressed in a variety of different topics in the 3 main languages of the forum resulting in a big dispersion of efforts from both producers and moderators. But that's the way the forum operates...

Regarding the "No streaming on iOS devices" issue my situation is different to yours but probably similar to many other producers who have expressed (and still do) their concerns during the last week. I have and iPhone 4S, my wife has iPhone SE and my son and iPhone 8 and, until one week ago, none of us had any problems with Radionomy's streamings, in particular those of my radio. However, since last Monday the three of us started to have the problems that I have described in my posts above and we are no longer able to stream my radio station. And despite all my efforts to highlight this problem - that I estimate affect around 20% of the radios - both in English and Spanish the only reaction from Radionomy is a post from Domi on December 19th saying that they were addressing it. However, one week after the problem was reported the situation is still the same. And this is really frustrating and discouraging! I hope that the technical team does its best to resolve it this week.


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PostPosted: Wed Dec 27, 2017 9:28 am 
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Joined: Tue Jan 28, 2014 7:22 pm
Posts: 242
Location: Madrid (Spain)
Radio 1: https://www.radionomy.com/en/radio/65-7 ... nboulevard
This problem still persists 9 days after it was identified and reported: there is no streaming yet to my iPhone and iPad and I keep receiving the messages "Too many redirects HTTP" or "Unknown error" respectively whenever I try to connect.

But I am beginning to wonder if there are just a few "isolated" cases: although there have been more than 675 views of this topic (i.e. there is interest) only four producers, including me, have confirmed to be affected by this issue. But even if only a few radios are affected I believe Radionomy should provide a solution to this problem or at least keep us informed of any development to solve it.

PLEASE HELP!!!!


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PostPosted: Wed Dec 27, 2017 11:08 am 
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Joined: Thu Nov 16, 2017 8:51 am
Posts: 123
Radio 1: https://www.radionomy.com/en/radio/mclennonradio
O.S: MacOS 10.8
I'm having the same problem: no streaming on Iphone. I just noticed it now because I've been so focused on the validating files problems that I didn't notice this other huge problem. :(

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PostPosted: Wed Dec 27, 2017 1:15 pm 
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Joined: Mon Oct 19, 2015 8:33 pm
Posts: 920
Location: Chicago, IL, US
Radio 1: Several Shoutcast-for-Business hosted stations - see our website for more details
(May migrate to another provider down the road)
Radio 2: Website: http://www.1pureradio.com
O.S: Windows 10
No, it's not just you. I think it's a pandemic issue, just some people know they aren't alone and yet don't say anything. My listener levels have dropped and I know at least on my alternative rock station, there were plenty of iPhone users...

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* 1 Pure Alternative Radio * 1 Pure EDM Radio * 1 Pure 80s Radio
>> Check out our newly revamped website at http://www.1pureradio.com! <<


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PostPosted: Thu Dec 28, 2017 7:31 am 
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Joined: Sat May 02, 2015 3:09 pm
Posts: 10
Location: Fort Myers, Florida
Radio 1: www.radionomy.com/1079retromix
O.S: Windows 10
My radio is not working on iPhone or iPad (and I assume anything Apple) and has been this way for about 10 days now. It's very aggravating and cutting into my radios 30 day average of listening hours! :evil: :evil: :evil: :evil: :evil:

Radionomy needs to address this issue ASAP and not drag their feet any longer!

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Retro Mix 107.9
http://retromixonline.com


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